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    Some protective phone cases, especially heavy duty or thick ones, can prevent the meter from being fully inserted. For more information about this, please call us at 1-800-895-5921 Monday – Friday, 9AM – 5PM Eastern time.

    Before starting the testing procedure, it is recommended that you cover your phone with a disposable cover to avoid the risk of transmitting bloodborne pathogen. To use, insert your smart mobile device into the disposable cover so that the opening at the bottom of the sleeve fits over the audio jack port. The disposable cover protects the mobile device from direct contact with blood during the glucose measurement. The disposable sleeves are available in your Dario System Welcome Kit. You can order additional disposable sleeves from customer support by calling customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM – 5:00 PM EST Monday through Friday or visit www.mydario.com
    Your Dario does not need batteries. The power comes through your smartphone’s audio jack, so make sure to keep your phone charged. You don’t want to miss a blood glucose reading or phone call.
    Ideally, you should replace the lancet with each use.
    Yes. It is easy to adjust the depth of your lancet. After inserting the lancet, change the dial to your desired depth; 1 is the shallowest and 4 is the deepest.
    In order for the cartridge cap to stay on, you need to insert an cartridge of strips. Then it will stay attached to the rest of your Dario.

     

    No, there is not need to calibrate your Dario.
    No two glucose meters will give you exactly the same reading. The ISO 15197:2013 requirement is it is acceptable for there to be a +/-15% difference between meter measurements. If you still have concerns, Contact customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM – 5:00 PM EST Monday through Friday or visit www.mydario.com
    Dario™ delivers accuracy at the ISO 15197:2013 requirements at the error limits of + 15 mg/dL or +15%. If you have concerns about the accuracy of your meter, you can use control solution to test that your strips are within range or Contact customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM – 5:00 PM EST Monday through Friday or visit www.mydario.com
    Yes, you must use Dario strips with your Dario meter to get accurate results.
    Not yet but coming soon! We have created a new, working prototype for a Dario Meter that connects directly to the lightning port of the iPhone instead of through the audio jack. We are in the early phases of the regulatory submission and approval process but hope to have it out to the market as soon as possible. For our users who upgraded to the iPhone 7 we will supply a replacement meter once we have the necessary approvals to send to the market. In the meantime, we do not recommend usage of the iPhone 7 adapter with the Dario Meter as we cannot verify that your results will be accurate. For more information, check out our webpage at: https://mydario.com/iphone7-lightning/ or call us at 1-800-895-5921.

    The Dario is cleared for use in the USA with the following devices and operating systems:

    Application version – 3.4.2
     

    Supported iOS phones – iPhone 4S, 5, 5S, SE, 6, 6 Plus, 6 S, 6 S Plus

    • iOS Operating System: 8.1, 9, 9.3, 10, 10.1, 10.2, 10.3, 11

    Supported Android phones: Samsung Galaxy S3, S4, S5, S6, S6 Edge, S7, S7 Edge, S8, S8+. Galaxy Note 3, 4, 5, 8. LG G2, G3, G4, G5, G6

    • Android Operating System: 4.2, 4.3, 4.4, 5, 6, 7
    If you receive an error message or your Dario is not connecting, contact customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM – 5:00 PM EST Monday through Friday or visit www.mydario.com
    If someone calls you while you are testing your blood sugar and you didn’t receive the result yet, you should test again with a new Dario strip. You can test in the Do Not Disturb or Airplane Mode if you want to test without interruption.