Refund and Cancelation Policy

Any All-In-One Dario Blood Glucose Monitoring System (the “Dario Meter”) purchased directly from the Dario e-store website (the “Dario Shop”) may be eligible for a partial refund, as specified below, within fifteen (15) days of its original purchase date.

If you are dissatisfied with your Dario Meter, for any reason, please contact Dario Customer Support at 1-800-895-5921, Monday-Friday, 9AM-5PM Eastern with your order number and/or invoice number, and we will refund your purchase price minus any applicable taxes, VAT, wire commissions, shipping charges and any other applicable fees. Such partial refund shall be processed, via your original method of payment. The time to credit your account may vary, depending on processing time.

Notwithstanding the foregoing, a free Dario Meter offered during one of our online sales campaigns is not eligible for any refund. Additionally, if you purchased your Dario Meter from an independent retailer or another online retailer, please return the product and/or seek refund according to their respective guidelines.

Dario Blood Pressure Monitoring System (the “Dario Blood Pressure”), Dario Blood Glucose Test Strips, Dario Sterile Lancets, Dario Glucose Control Solution and Dario Disposable Covers (collectively, “Dario Supplies”) are considered medical supplies and therefore are not eligible for returns or refunds unless they are defective.

Something Wrong with Your Dario Product?

If your Dario Meter, Dario Blood Pressure or Dario Supplies (collectively “Dario Products”) are not working properly due to a defect in materials or workmanship that appears within the first twelve months from the date of original purchase, DarioHealth Corp., after inspecting, may replace your defective Dario Product, subject to the terms and conditions of your warranty. For additional information please refer to the warranty in your User Guide.

In order to begin an investigation into a defect in any Dario Product, please call Dario Customer Support at 1-800-895-5921 Monday-Friday, 9AM-5PM Eastern to request a Return Material Authorization number (“RMA”).

Once you receive your RMA, and in order for us to send you a replacement Dario Product, you must return the allegedly defective Dario Product with the RMA, within fifteen (15) days of the date on which the RMA is issued.  The allegedly defective Dario Product and the RMA should be sent in a single package according to shipping instructions provided by our Customer Service Department.

If you purchased any of the Dario Products from a store other than the Dario Shop please note that your ability to return said Dario Products, receive a refund, receive repair services, or other remedies, is governed by your contract with the third party, and not DarioHealth Corp. To the fullest extent allowed by applicable law, DarioHealth Corp.  shall have no liability or responsibilities towards you based on your dealings with any third party.

Please note that the warranty found in your User Guide is the sole warranty provided by DarioHealth Corp. and is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for any purpose. The warranty in any Dario Product User Guide applies only to the original purchasers of Dario Products. The warranty does not apply to the performance of a Dario Product that has been damaged by accident or has been altered, misused, tampered with, or abused in any way.

Order Cancellation

Orders placed online through the Dario Shop can be canceled and their charge reversed within twenty-four (24) hours of their initial order being placed by calling Dario Customer Support at 1-800-895-5921, Monday-Friday, 9AM-5PM Eastern.

Subscription plans may be canceled at any time prior to the next order renewal fulfillment and payment. Once the order renewal on your subscription plan has been processed however, it cannot be canceled or returned for a refund. To cancel your subscription plan, please call Dario Customer Support at 1-800-895-5921, Monday-Friday, 9AM-5PM Eastern.

Dario Membership Cancelation and Refund

Cancelation and Partial Refund – If you wish to cancel your six months or annual membership for any reason, you may contact Dario Customer Support, within 15 days of the original purchase date or within 21 days of renewal date, at 1-800-895-5921, Monday-Friday, 9AM-5PM Eastern with your order number and/or invoice number. Upon your request we will cancel your membership and refund your membership purchase price or renewal fees, as applicable, minus a minimum charge for the Dario Supplies & Services, any applicable taxes, VAT, wire commissions, shipping charges and any other applicable fees. Such partial refund shall be processed, via your original method of payment. The time to credit your account may vary, depending on processing time.

Renewal Cancelation – Six months and/or annual membership plans may be canceled at any time prior to the next renewal and payment. To cancel the renewal of your membership plan, please call Dario Customer Support at 1-800-895-5921, Monday-Friday, 9AM-5PM Eastern. Monthly and quarterly membership plans are not eligible for refund.