For product or products purchased (the “Product”) directly from The DARIO e-store website this return policy allows you to return the Product after obtaining a DARIO return material authorization (“RMA”) within 60 days period following date of shipment. If the item is returned in its original condition, unused, and in the original packaging in accordance with this policy, we will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting our Customer Service department. The Product must be received by DarioHealth within 15 days after issuance of the RMA.
All Products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product. The RMA number must be included with the returned Product.
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to DarioHealth Corp. If you return the Product to DarioHealth (a) without a RMA, (b) beyond the 15 days RMA issuance period, or (c) without proper packaging, DarioHealth retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time.